Sometimes a customer open more than one chat for the same issue

Community Discussion
1

Hello everyone. How can I avoid customers to open multiple chat at once, please?

2

Hi there, @ATCHADE

Customers will see the same chat widget when visiting your website. However, if they use another device or open an incognito window, they can initiate another conversation with you.

We’re here if you have any more questions.

Cheers!