I see there’s IP banning, which is only effective for live chat really.
I don’t see any handling for email spam. Are there body or sender rule blocks in tawk.to somewhere? If you’ve been in business while, there’s going to be a lot of direct spam, and the only way to filter it is to be able to setup rules that look for specific text in the body of emails along with email address bans.
How do you handle this? Ty
Hi, Drivehud,
At the moment, we do not have a rule-based blocking feature in the Tawk.to ticketing system. Currently, spam emails are manually tagged on our end.
While this is not a priority for us at the moment, we truly value your feedback, and we will refer this to our team for further review.
Regards,
So on your email server side, you guys believe you have effective spam monitoring, is what’s I’m hearing. Is that correct? I’ll test this out more on our end.
I’ve been back and forth between you guys and another support software, and if I could just combine both your features, this would work much better. 
I’d love to suggest just a simple pull down add user to spam/ban list option. Anything from that sender, or the same body email would be blocked.
After having done some testing, it seems to filter out most, which is good. I still think this is a good feature for your dev team to have.
Along with a simple, train AI button from an email exchange.