Still not getting offline chat/missed chat email notifications in outlook

Community Support
1

Hi

I am still not getting offline chats or missed chat email notifications in outlook. I have added the noreply@tawk.to and tickets@tawk.to to the safe senders list in outlook and desktop notifications is turned on. It’s getting really annoying now and am considering finding another live chat as it’s no good keep missing offline chats or missed chats

Update: I have found out that it could be mailchannels blocking the inbound connection so waiting to find out the sender server IP (upstream IP)

2

Hi @itdoneright,

Thank you for reaching out to us. We sincerely apologize for any inconvenience this may have caused.

Could you please provide the email address you have configured to receive notifications for offline chats and missed chats? This will help us assist you more efficiently.

Kind regards

1 Like
3

Hi

The email address is enquiries@it-doneright.co.uk which is the main one in the main settings and also ian@it-doneright.co.uk which is added to the email notifications page/settings as well for offline chats

4

Hi @itdoneright ,

Thank you for your message.

After reviewing our mail server logs, it appears that a spam blocker on your side is preventing our emails from being delivered, causing them to bounce. In cases like this, it’s usually most effective to reach out directly to your email service provider. They will be able to offer more detailed insights and assist in resolving any platform-specific issues that may be affecting delivery.

Please let us know if there’s anything else we can do to assist.

Kind regards,

1 Like
5

Hi

Yeah I think it’s mailchannels as my hosting contacted mailchannels and they said the following

“To assist further, we need the exact sending server IP (Upstream IP) from which the emails are being sent and bouncing with the “550 [S10] Blocked” error. Kindly provide this information for further investigation.”

Do you know what the sending server IP (upstream IP) is from which the emails are being sent please?

6

Hi @JethroPaul Just seeing if had a chance to see my previous reply?

7

Hi @itdoneright ,

Thank you for your message. We are currently coordinating with our team regarding this matter. As they are the only authorized personnel with access to the required information, we will provide you with an update as soon as we receive their input.

Kind regards,