Suggestions for improving the ticketing system

Community Discussion
1

Hello I want to make suggestions to improve the tawk.to ticket.

  1. When a person who creates a ticket receives an automatic message?

  2. When a person responds they see an automatic message again ?

  3. When a team closes the ticket they see an automatic message again?

1 Like
2

Hi @Cclement00 - can you clarify, are you suggesting to receive less email notifications? Maybe a good idea would be filter out the emails and have some skip the inbox?

3

@BennyIs Hi for example when we create a ticket it sends an automatic message and when a person responds to the ticket they see an automatic message too.

Have you understood ?

4

@Cclement00 So you are saying that this is the way it is. And you are asking if there is a way to make it not like that, that it should not be that way? You are asking if there is a way to not send out these messages, right?

5

@BennyIs So every time he responds to the email he sees an automatic message?