Switching from AI to a live person

Analyzing user behavior, I noticed that not all users want to communicate with AI.
Would it be possible to implement the choice of AI/live person?
I propose to implement the function using prechat.
Two options
live person
Depending on what the user chooses. Choose AI - communicates with Apollo. If choose live person - managers connect to the chat.

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or there should be an easy way to transition from ai bot to human operator

@Kaziazar it has been resolved, Tawk to has built a tool for this.

Check this out: [tawk.to] Announcing Major Shortcuts Updates: Chat Transfer, New Elements, and Actions

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