Hi! Can i use Tawk as messenger client ↔ courier? I need to read message from Tawk widget, transfer it to site backend and send answer via widget to client.
Thank you for reaching out! Currently, with the tawk.to platform, you can utilize the REST API and webhooks to send data from tawk.to to a third-party system. This is a one-way communication process, allowing you to automate tasks when specific events occur, such as a chat starting, ending, or a ticket being created.
You can set up webhooks to trigger actions whenever these events occur in tawk.to. You can read more about that here Help Center | tawk.to | REST API
Let us know if we can answer any more questions.