Currently some of our users in Vietnam cannot use tawkto. When accessing, I encounter the following error.
www.tawk.to has unexpectedly closed the connection.
With chats embedded in the web, it also does not work. I wonder if tawkto is having problems. Please assist me.
Hi @dotrungquan, thanks for reporting this, we are investigating an issue with connections from Vietnam. If you could please send your ISP name and IP address to support@tawk.to that would be much appreciated so we can troubleshoot further.
all of my tawkto widget fail, help us
HI kristaps,
All ISP from Vietnam can not connect.
t to tawk. To, they are FPT, VNPT, Viettel IPs ranges.
Please unlock those IPs from these ISP as soon as possible.
Thank you
Hi kristaps,
All ISP from Vietnam can not connect to tawk.To, they are FPT, VNPT, Viettel IPs ranges.
Please unlock those IPs from these ISP as soon as possible.
Thank you
bọn này hỗ trợ lâu quá nhỉ bác, lỗi to đùng mà ko thấy nó giải quyết
Hi all, thank you for the feedback, and for your patience.
We are investigating the issue and will find a solution ASAP.
In the meantime, could you try accessing tawk.to using a VPN?
We know it’s not ideal, but it might be a temporary solution.
Dear Community,
We’ve identified that some of our users in Vietnam are facing difficulties accessing our services on tawk.to, specifically with DNS failures that prevent connection to our dashboard. This issue seems to be isolated to certain Internet Service Providers (ISPs) in Vietnam.
To better understand and resolve this matter, we’re asking for your help. If you’re currently in Vietnam and experiencing access issues, could you perform the following tests and share your results with us?
For Windows users:
Resolve-DnsName -Name dashboard.tawk.to
For Mac OS/Linux users:
dig +trace dashboard.tawk.to
These tests will provide us with valuable information on the DNS resolution process from your location.
Additionally, as a temporary workaround, we suggest changing your DNS servers to one of the following public DNS services, which may improve your access:
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
You can find a guide on how to change your DNS settings here: What Is Google DNS? Changing Your DNS to 8.8.8.8
Lastly, we recommend contacting your ISP to report this issue, as it appears to be related to DNS resolutions on their end.
We understand the inconvenience this may cause and appreciate your cooperation and assistance in helping us diagnose and resolve this issue. Please send your test results and any other relevant information to support@tawk.to.
Thank you for your support and patience.
Regards,
Kristaps and the team at tawk.to
Changing DNS only works for administrators, but for users, they cannot see the chat box preventing access to websites.
Cross-Origin Request Blocked: Same Origin policy does not allow reading remote resources at https://embed.tawk.to/xxxxx. (Reason: CORS request failed). Status code: (null)
Trang web của tôi cũng bị lỗi giống vậy, cái này do dns nhà mạng bị lỗi hay sao ấy.
Search đủ kiểu thì mình có tìm được cách sửa để chạy tạm, bạn làm như hướng dẫn dùng ok đấy.
Tôi đã sửa và thành công.
Dear Community, We’ve identified that some of our users in Vietnam are facing difficulties accessing our services on tawk.to.
