Ticket creation via email very delayed

Community Discussion
22

Anything @JethroPaul ?

23

I’ve sent you a private message regarding this. I just need to provide some supporting documentation to our team so they can further investigate the issue.

24

Information sent, I look forward to seeing the resolution.

25

Since I’ve sent the additional information, when can I expect the resolution?

26

Our team is still looking into this, especially since the emails are showing as delivered on our end. We’ll keep checking and update you as soon as we have more information. Thanks for your patience in the meantime!

27

@JethroPaul Any update on this?

28

Hi @dedicatedpresentatio,

I’ve sent you a private message regarding the issue. When you have a moment, could you please check it?

Thank you!

29

Same issue here, the emails are delayed several hours. This service is unusable.

1 Like
30

Yeah it’s a real bummer that tawk.to doesn’t take much interest in resolving it either.

1 Like
31

Hi @csongor, thanks for your feedback.

Could you please share the following details with me via DM:

  • Property ID
  • Which emails are delayed?
  • Source
  • Destination

I will have our mailing team look into this for you right away.

32

Hi @kristaps , how can I DM you?

33

@csongor I’ve just sent you a DM