Ticket creation via email very delayed

Community Discussion
1

Customers are reporting that tickets are not being created for hours at a time. I know of at least two waiting 30+ minutes, one of them 2+ hours. They have not gotten their confirmation receipt email, and I do not see them in my inbox.

2

Hi dedicatedpresentatio,

May we know what is the email address of your account so that we can check?

3

tickets@dedicated-presentation.p.tawk.email

4

@dedicatedpresentatio Can you also share the email addresses of the two customers?

5

I sent them to you in a PM

6

Unfortunately, this has returned. I am waiting on emails that customers said they have sent, and my customers are not getting emails I am sending them via the Ticket function. Why is this part of tawk.to so unreliable?