Customers are reporting that tickets are not being created for hours at a time. I know of at least two waiting 30+ minutes, one of them 2+ hours. They have not gotten their confirmation receipt email, and I do not see them in my inbox.
Hi dedicatedpresentatio,
May we know what is the email address of your account so that we can check?
tickets@dedicated-presentation.p.tawk.email
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I sent them to you in a PM
Unfortunately, this has returned. I am waiting on emails that customers said they have sent, and my customers are not getting emails I am sending them via the Ticket function. Why is this part of tawk.to so unreliable?
The only way to resolve this issue is to purchase the White Label add-on and use your own SMTP server. Because many spammers abuse the free service, major email providers like Outlook and Gmail tend to throttle emails that originate from tawk.to. so somedays they will arrive instantly and some other days they will arrive with 12 hrs , 24 hrs or even weeks of delay
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Yikes!! That’s incredibly disappointing.
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Really wish it was about half the price. Id’ jump on it for that, and I’m sure lots of others would too. It’s very expensive for what you get.
Yeah don’t bother using the ticketing system if you don’t buy the white label add on, is not worth it
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Are there delays in the emails being delivered again? Because I am not getting emails that are going to domains outside of GMail etc.
Would you mind sending me a private message with the email address you’re using to receive emails from us? This will help us look into the issue further.
Message sent
It’s been a few hours
Thank you! I’ve received the email addresses. I checked on our end, and our system shows that the emails were delivered successfully.
Could you please check your spam, junk, or other email folders to see if the emails may have been filtered there?
Unfortunately, they are not there. I am CCing my ticket responses to myself, and I am not getting any emails.
Thank you for confirming! Let me check this with our team and see what we can find.
Did you find anything? I still have not received a copy of any ticket message I have sent and CCd to myself. I am not confident my customers are even getting them at this rate.
Tawk.to’s ticketing system has always been somewhat hit-or-miss and, in my experience, isn’t reliable enough to depend on as the primary ticketing solution.
A major factor is email delivery. The ticketing system relies heavily on email notifications, and delivery can be inconsistent depending on the email provider, authentication, spam filtering, and Tawk.to’s own mail infrastructure.
The most reliable way to improve this is to configure Tawk.to to send emails through your own SMTP server. However, this can only be achieved if you purchase Tawk.to’s White Label add-on , which provides the ability to use your own SMTP configuration.
Using your own SMTP gives you greater control over email authentication and deliverability, especially when your domain has properly configured SPF, DKIM, and DMARC records. This can help reduce problems with emails being delayed, rejected, or sent to spam.
I hear ya man, I wish it was $15 a month, then I’d be all over it. $29 a month is way too expensive.
Yeah , thats why we use other software at our business, but all and all, I’m a fan of tawk.to so every now and then I came here to check out the new updates and features.