Ticket creation via email very delayed

Community Discussion
1

Customers are reporting that tickets are not being created for hours at a time. I know of at least two waiting 30+ minutes, one of them 2+ hours. They have not gotten their confirmation receipt email, and I do not see them in my inbox.

2

Hi dedicatedpresentatio,

May we know what is the email address of your account so that we can check?

3

tickets@dedicated-presentation.p.tawk.email

4

@dedicatedpresentatio Can you also share the email addresses of the two customers?

5

I sent them to you in a PM

6

Unfortunately, this has returned. I am waiting on emails that customers said they have sent, and my customers are not getting emails I am sending them via the Ticket function. Why is this part of tawk.to so unreliable?

7

The only way to resolve this issue is to purchase the White Label add-on and use your own SMTP server. Because many spammers abuse the free service, major email providers like Outlook and Gmail tend to throttle emails that originate from tawk.to. so somedays they will arrive instantly and some other days they will arrive with 12 hrs , 24 hrs or even weeks of delay

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8

Yikes!! That’s incredibly disappointing.

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9

Really wish it was about half the price. Id’ jump on it for that, and I’m sure lots of others would too. It’s very expensive for what you get.

10

Yeah don’t bother using the ticketing system if you don’t buy the white label add on, is not worth it

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12

Are there delays in the emails being delivered again? Because I am not getting emails that are going to domains outside of GMail etc.

13

Would you mind sending me a private message with the email address you’re using to receive emails from us? This will help us look into the issue further.

14

Message sent

It’s been a few hours

15

Thank you! I’ve received the email addresses. I checked on our end, and our system shows that the emails were delivered successfully.

Could you please check your spam, junk, or other email folders to see if the emails may have been filtered there?

16

Unfortunately, they are not there. I am CCing my ticket responses to myself, and I am not getting any emails.

17

Thank you for confirming! Let me check this with our team and see what we can find.