Customers are reporting that tickets are not being created for hours at a time. I know of at least two waiting 30+ minutes, one of them 2+ hours. They have not gotten their confirmation receipt email, and I do not see them in my inbox.
Hi dedicatedpresentatio,
May we know what is the email address of your account so that we can check?
tickets@dedicated-presentation.p.tawk.email
I sent them to you in a PM
Unfortunately, this has returned. I am waiting on emails that customers said they have sent, and my customers are not getting emails I am sending them via the Ticket function. Why is this part of tawk.to so unreliable?
The only way to resolve this issue is to purchase the White Label add-on and use your own SMTP server. Because many spammers abuse the free service, major email providers like Outlook and Gmail tend to throttle emails that originate from tawk.to. so somedays they will arrive instantly and some other days they will arrive with 12 hrs , 24 hrs or even weeks of delay