Really impressed with how well you can integrate into WordPress, but tickets not sending is a high price to pay for a free product… 
It takes hours in either direction…any resolution yet for anybody?
You have to buy the white label add on and use your own domain for the tickets to work , it used to work on the free account but , now google reject emails coming from tawk.to
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the tickets aren’t working—they aren’t reaching Gmail accounts or others—and according to them, they’re ‘diligently’ working to resolve it. But the truth is, they’re doing nothing because it’s not in their interest. If they fixed it, many people wouldn’t need to buy the white-label add-on to use our own mail servers
Still ticket replies are not sending.
Hi everyone, I wanted to update this thread to let you all know that we’re not currently seeing any platform-wide issues with ticket email delivery.
All previously reported issues have been resolved.
When delays occur, they’re typically related to recipient email providers (such as Gmail, Outlook/Microsoft, or custom mail servers) temporarily throttling or deferring messages. This can happen with emails sent from shared sending domains, which is common in multi-tenant platforms, and does not indicate an issue affecting all tickets globally.
If you’re seeing consistent delays to specific addresses or domains, please contact support@tawk.to with the ticket ID, recipient address, and approximate send time so we can trace the message and identify where the delay occurred, and why.
As an optional mitigation, some teams choose to send ticket emails from their own domain (via the Remove Branding add-on), which allows messages to use their own mail server’s reputation. This isn’t required, but can help in environments with stricter email filtering policies.
Hope this helps. Let me know if you have any other questions or concerns regarding deliverability via the ticketing system.
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