Am I doing something wrong or are the ticket replies not supposed to be sent as emails? If I miss a chat message and convert it to a ticket, then when I reply in the ticket in Tawk inbox, the user is not getting any emails with my messages?
I have the same problem
I have same issue. Have tried severally but no email received
I actually received a few emails now, but they were all 1-3 days late!
We are having the same issue, replies for tickets or offline messages are not sending, ticketing system is the only worst thing about tawk.to not reliable not very Customizable , no translation , inferior in quality compared with other aspects of the system
I have the same issue. when user emails at the ticket forwarding email, it creates a new ticket. however, when I reply to the ticket from dashboard, the user never get an email from me.
still not working, tickets emails are arriving after a couple of days.
emails are being delayed.