Mexico recently eliminated daylight saving time, so the hours in which the chat is supposed to be active do not correspond to the schedule set in the widget programming.
Hi Cgo,
Thank you for bringing this to our attention.
I have noted this for our developers and they will adjust the time zone in question.
As always, thank you for being a valued community member, and let us know if there is anything else you notice.
what?.. I’m taking about the scheduling option of available hours for the widget. the timezone for all mexican cities are wrong it display -6 but it does not match with the actual time.
Hi CGO,
Hope so you’re doing fine, there is a discrepancy between the active hours of the chat widget and the recent elimination of daylight saving time in Mexico. This change can cause confusion as the programmed schedule may not align with the current local time. To address this issue, it is recommended to adjust the widget programming to reflect the new time schedule in Mexico accurately. By updating the active hours to match the current local time, users will have a more seamless experience and avoid any confusion regarding the availability of the chat service.
Cheers!
Bryce June