Tips for Using tawk.to Live Chat With AI Assist and Best Practices

Community Discussion
1

Hi everyone :wave:

I’ve recently started using tawk.to for live chat on my website, and I’m really curious about how others are using it especially with the newer AI Assist features that let you automate responses and manage chats more effectively.

Here are a few things I’d love help or discussion on:

  1. Setting up AI Assist the right way:
    I’m interested in how people are configuring AI Assist prompts and suggested messages so the bot can help answer common customer questions without manual intervention. Any tips on what works best to keep conversations helpful and natural?
  2. Balancing AI and live agents:
    Some visitors want instant AI replies, while others prefer talking to a real person. How do you balance automated responses with real agent handoffs in your workflow?
  3. Engaging visitors better:
    I’ve read about using suggested messages and AI questions to guide chats does anyone have examples of successful setups that increased engagement or conversions?
  4. Best practices for forms and pre-chat screens:
    I’ve seen advice about configuring pre-chat forms to get visitor info without discouraging chats what’s your approach?

Looking forward to hearing everyone’s experiences! I’m especially happy to learn from real cases where chat automation helped reduce workload or increase customer satisfaction.

Thanks!