I just want to know how I can translate in Spanish the following sentence
“You’re being transferred.”
Which is displayed in the AI assistant when the customers ask to speak to an agent or human.
Hi,
We recently added a new Reply Handling dropdown menu, located under Automations → Agent → Knowledge → Shortcuts .
This setting allows you to choose how much the AI Assistant can modify shortcut content before sending it.
Alternative workarounds include:
-
Disable the Escalation → Human Transfer setting and create Instructions that teach the AI to display translated buttons based on the visitor’s language. These buttons can then be connected to language-specific transfer shortcuts.
Each language-specific transfer button can be linked to its corresponding shortcut through the shortcut’s Question field. This approach works best when you expect chats in only a small number of languages. -
A simpler workaround is to create a universal multilingual transfer shortcut .
Hope this helps.