Trigger from Welcome Message "Menu" Suggestion

Community Discussion
1

Per tech support’s suggestion I am asking if anyone has had to deal with a customer clicking on a message on the message “menu” attached to the Basic- Site Notification Trigger and totally BYPASSING the input form this way. Tech support said there was no fix and I should post this as a programming request suggestion…so done!

2

Hi,

Apologies for the inconvenience. Could you please share your website URL so we can take a closer look? Also, is this issue occurring frequently or was it a one-time event?

We look forward to your response.

Best regards,

3

It’s occurring frequently once I added four messages to the Welcome Message Trigger this week…customers are just clicking on one of the messages…getting the shortcut answer and forcing the AI to respond without filling out the form!

I’d love to show the URL…but this system is saying that I can’t post links…suggestion?

4

Hi ICNJanice,

Hi GeorgeMBG24,

So we can assist you further with this, I suggest scheduling a call with our team.

Please book a call on the link below.
https://calendly.com/d/cp44-by8-859

Please note that times are shown in 24 hours and meetings will be held on Zoom.

See you.

1 Like
5

I can connect again…but the agent I was working with on my last Zoom meeting last week was the one that said that there was no fix for this…and I should post this as a feature request (though looks like I posted it in the wrong place!) Was this wrong and I should try another Zoom meeting?

6

Hi,

I just wanted to confirm—are you referring to the pre-chat form being bypassed when a user clicks on one of the suggested messages?

I look forward to your response.

7

Correct…the pre-chat form is not being presented to the customer when they click on one of the suggested messages!

8

Hi,

Thank you for your confirmation. Our team is already aware of the issue and is actively working on a solution. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding in the meantime.

9

Wondering if there are any updates to this issue?

10

Hi,

This was solved a few days ago. Does the issue persist? If yes, may I ask for your website URL?

Looking forward to your response.

11

Thank you…it is resolved!!

1 Like