Using widget per language in WordPress and using right knowledge base

Community Discussion
1

I followed guidance here:

Help Center | tawk.to | Change the widget based on the visitor’s language

So on my website when I choose English or Italian I see the right widget.

In the dashboard I have each widget set p to use the correct knowledge base.

But when using the search I find that it still lists English results event though the italian form (which is visible) is set to use the italian knowledge base.

2

Hi,

Thank you for reaching out to us.

Could you please share the direct chat link for both chat widgets? I’ll take a look on my end and get back to you.

Looking forward to your response.

Best regards,

3

Hi, the problem is that in my website I read a cookie to get the language. This is when when the page displays. But if you then use the language drop list to change language, it doesn’t recreate the task.to widget. So I have to do a refresh to reread the cookie.

I expect a tweak to my language selector is needed to fix it.

4

Hi,

Thank you for bringing this to our attention. We’d be happy to look into this further with you.

Would it be all right to discuss the details over a call with one of our technical team members? If so, please use the following link to schedule a time that works for you: Calendly.

Please note that all times are displayed in 24-hour format, and the meeting will take place via Zoom.

We are excited to help you.

Best regards,