Website chat does not go on offline anymore

Community Discussion
1

Hi,

My website chat does not move from the online option anymore.
Not when i am away or put it on invisible. It keeps saying on the website that i am online.
I tried everything in the options. Anybody having the same problems?

By forward thanks

2

Hi, please refer to this discussion for a solution:

3

Hi,

I restarted my computer and it looks like its working for now.
So i will just have to check it for a while every morning.
Thanks for the reply.

Greetz,
Annemie

4

Hi,

Thanks, I found that solution and it worked for a second.
But now i am starting of for the day. The account is on AWAY.
And the [[Widget offline when all agents offline] is not on.
But the widget is completly gone.

When i turn [[Widget offline when all agents offline] on.
The widget does not pup op saying people are away.

I just want the widget up there on away, and ive i am able to respond I can.
But i am not glued to my computer all the time. I can not react in minutes ive the widget is online when im working.

When i turn it to online now, it still does not show up.
So I think i messed something up in the settings while looking for a solution.

It does work on my phone so maybe its a cookie thing on my computer.

Greetz and thanks, will keep trying.

Annemie

5

@sparklinmoon It sounds like a cookie issue since these settings do not affect the visibility of the widget on your site; only the status.

Are you using the tawk.to mobile app to respond to chats on the go?