What is the benefit of having more than one AI Agent?

Community Discussion
1

We just recently added the Apollo Chat bot to our existing tawk.to page and saw that there is the availability to add more than one AI Agent. What is the benefit of having more than one AI Agent set-up on our account?

3

Hi,

Thank you for reaching out to us.
Using different AI agents across various channels is similar to assigning multiple agent personas to handle specific conversations.

This article explains how you can set up and manage multiple AI agents across different support channels:
Deploying Multiple AI Agents Across Support Channels

If you have any questions or need further assistance, feel free to let us know.

Best regards,

4

Having more than one AI agent, or using a multi-agent system, offers several benefits over relying on a single AI agent, including increased performance, enhanced efficiency, and greater problem-solving ability. This is because multiple agents can specialize in different areas, collaborate on tasks, and handle more complex scenarios than a single agent could alone.

5

Interesting read! I like the idea of assigning specific roles to each AI agent. It’s like having a specialized team working 24/7.

1 Like
6

Hi Wilson,

Thank you for your positive feedback. We’re truly grateful for your support and thrilled that it’s enhancing your experience.

All the best,