What’s the best way to improve response time using Tawk.to?

[eyugiene]

I’ve been exploring ways to improve overall response time in Tawk.to, especially during busy hours. I’m curious how other users manage peak traffic — do you use automation, shortcuts, departments, or specific routing rules that make a noticeable difference?

Any practical tips or workflows you’ve implemented would be great to learn from. Looking forward to hearing how others are optimizing their support efficiency!

[JethroPaul]

Hi @eyugiene ,

Thanks for reaching out to us! To help you make the most out of tawk.to during peak hours, you can check out our Best Practices section here:

Help Center | tawk.to | Best Practices

Here are two articles that are especially helpful for improving response speed and managing multiple chats efficiently:

• Help Center | tawk.to | Shortcut templates for easy conversations
• Help Center | tawk.to | Tips for responding to multiple chats at the same time

Feel free to reach out if you need any further assistance — I’m here to help!