What’s the scenario?!

Community Discussion AI Assist
1

I see a new feature just popped up, called scenarios. As there are so many different data sources for AI assist I am curious as to how this will help with our workflow.

Will this help when it comes to specific items that are now part of a Shortcuts and they can be moved here?

You guys do a great job. Looking forward to this new feature, and hopefully there will be a help file with more info soon.

Thank you for getting us the scenario!

2

Hi @MikeRadio ,

Scenarios allow you to create customized workflows for your AI Agent based on the questions and requests submitted by visitors. When a visitor’s message matches one of your configured trigger phrases, the AI Agent will follow the specific instructions, conditions, and actions you have defined for that scenario.

For detailed guidance on setting up and managing scenarios, please refer to the following article: