WhatsApp Msg Notification and Web App

Community Discussion Bug Report
1

Hi,

I have successfully integrated WhatsApp with Tawk. I mainly use the Windows Desktop App because it is much easier than staying logged into the web browser all day.

Bug Report

1. Windows Desktop App – WhatsApp messages not sending
On the Windows App I can receive WhatsApp messages, but I cannot send replies. I reported this to the Tawk team about three weeks ago. At the time I was advised to log in through the web browser instead, which works.

However, I am surprised that after three weeks the issue with the Windows Desktop App has still not been fixed.

2. No WhatsApp notification
When someone sends a message through WhatsApp, there is no notification or sound alert like the one used for WebChat. Because of this, I have no way of knowing that a message has arrived unless I keep checking the browser manually.

Please add a proper notification system so messages can be answered quickly. At the moment I am not using WhatsApp through Tawk because I am worried about missing messages and not responding to clients in time. Constantly checking the browser every few minutes is not practical.

If any other Tawkers have found a workaround, please let me know. I would also appreciate an update from the Tawk team.

Thank you.

2

Hi @PCdidz ,

Thank you for reaching out and for sharing your experience with the tawk.to Windows Desktop App and WhatsApp integration . We appreciate the detailed information you provided.

Regarding your first concern about WhatsApp messages not sending from the Windows Desktop App , may we ask if you are seeing any error message when attempting to send a reply? If so, could you please share a screenshot or a screen recording of the issue? This will greatly help our team investigate the problem more thoroughly. You can send the screenshot or screen recording directly to me.

As for the WhatsApp notification concern , thank you for bringing this to our attention. We understand how important timely notifications are when responding to customers, and we truly appreciate your feedback. I will make sure to inform our team about this feature.