Because the session with the visitor ends, you can’t send more messages. You can contact the visitor by email since messages in tawk.to are not asynchronous.
it means that the messaging process occurs in a synchronous manner, where the sender must wait for the recipient to respond before proceeding. In other words:
- Real-time Interaction Messages are sent and received in real time, requiring both parties to be online and engaged in the conversation simultaneously.
- No Delayed Responses: If a visitor leaves the chat or if the session ends, you cannot send follow-up messages later. You must rely on alternative methods, like email, to continue the conversation.
- Session-Based Each chat session is tied to the visitor’s presence on the site, meaning that once the session ends, the conversation cannot continue through Tawk.to.
In contrast, asynchronous messaging allows users to send messages at their convenience, with the recipient able to respond at a later time without needing both parties to be online simultaneously.
but is not required to create a ticket if you don’t want to. just close the window.
Hopes this helps