Widget doesn't show agent picture

Although the profile picture is set it doesn’t show up in the widget once the agent joined the conversation.
Is there a checkmark I missed?

Hi @DerDude404,

Welcome to the community, and thanks for reaching out!

Before joining the chat, ensure that you’re not using an alternate alias.
If you’re entering the chat under your own identity, verify that you’ve uploaded your profile picture. This image will be displayed in the chat once you join.

You might also be referring to an automated Trigger welcome message. You can edit the avatar of the Trigger message in Admin > Settings > Triggers.

Hope this helps! Let me know if you have any questions?


I am having the same problem with the chat widget on my site smbdaily, I have setup the agent profile picture but it doesnt show up after the agent has joined the chat.

Hi @smbdaily,

It sounds like the avatar was not set up for the agent who joined the chat. Could you please share a screenshot?

For troubleshooting, you can contact our live chat support team on the tawk.to website 24/7.