After the login and session/start javascript calls, I’m seeing an error rendering the widget, might be from some of the chunks/sources missing but here is the exact error:
Uncaught TypeError: t.$refs[‘branding-widget’] is undefined
Hi,
Thank you for reaching out to us.
To help us resolve the issue as quickly as possible, could you please provide a screenshot of the error you’re encountering? Additionally, may I confirm the website URL you’re accessing, along with the email address you’re using to log in?
Looking forward to your response.
I’m not able to post images , the popup says ‘Sorry, there was an error uploading that file. Please try again.’,(or links, which the console messages have links to embed.tawk.to) but I’m not seeing the exact error now, although there are still source map errors in the console
and the widget icon shows up for a second then is hidden once the page finishes loading. Is there another way I can send a screenshot or console errors?
Hi,
In this case, I suggest checking this in a call with one of our team members. Please schedule a call with our technical team in this link to troubleshoot this using a screenshare: Calendly
Please note that times are shown in 24 hours and meetings will be held on Zoom.