A message to inform visitors no agentes are available when escalation request

Community Discussion Feature Requests
1

It would be cool that apollo shows that there are no agents available if they request to chat with human but agents are offline.

2

Hi,

Thank you for your feature request. I can see how this would be beneficial and I can confirm that this is something that is on our radar.
Currently, we are exploring options for Transfer Timeout - what happens after a certain time has passed and no agent joins the transferred chat.

This will be addressed in future updates.

2 Likes
3

thanks for the info, :slight_smile:

4

Hello, is there any update on this issue? I would be interested in being able to have control over agent availability before escalation is requested.