It would be cool that apollo shows that there are no agents available if they request to chat with human but agents are offline.
Hi,
Thank you for your feature request. I can see how this would be beneficial and I can confirm that this is something that is on our radar.
Currently, we are exploring options for Transfer Timeout - what happens after a certain time has passed and no agent joins the transferred chat.
This will be addressed in future updates.
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thanks for the info, 