Ability to set ticket priority automatically

Community Discussion Feature Requests
1

It would be helpful if we could configure rules that assign priority levels to incoming tickets based on the sender’s email. For example:

  • Emails from VIP customers → High Priority
  • Internal team emails → Medium Priority
  • General inquiries → Low Priority

This feature would streamline ticket management and ensure urgent issues get addressed faster.

2

Hi MarcusR,

Thanks for sharing your suggestion on setting priority rules that assign priority levels to incoming tickets. We’ve passed it along to our product team for review.

While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.

Let me know if you have any questions, feedback, or other suggestions. Happy to help.

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