It would be helpful to be able to transfer chats back to AI after human intervention. For example, a customer is speaking to AI, who has provided a pretty good answer. I then jump in to add a little more detail for the customer. I then want to transfer back to AI, so that it can then continue to handle the rest of the chat (unless I want to jump in again!).
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Hi @RustyWS ,
Thanks for sharing your suggestion to Add transfer to AI Feature to tawk.to! We’ve passed it along to our product team for review. While we can’t guarantee a timeline, we’re always working to improve tawk.to based on feedback like yours.
Let me know if you have any questions, feedback, or other suggestions. Happy to help.