Accessibility with KB and ticket submission

Community Discussion Feature Requests
1

I was evaluating the Tawk.to KB and form submission for adoption and found that it may not be ADA compliant.
See more here: https://youtu.be/BPLGp5Nl8Q8

The US feds passed a new rule for government orgs on ADA. . See more here: Fact Sheet: New Rule on the Accessibility of Web Content and Mobile Apps Provided by State and Local Governments | ADA.gov

It may or may not be impacting customers down the road.

The main errors were alt text on images (parrot), missing form labels on search or buttons, etc.
Also the ticket submission form is low contrast.

The low contrast issues could not be adjusted as the color schema only allows for changes to the

Primary Color

Heading Text

Highlight Text

Category Text

I didn’t see a way to edit the low contrast text colors.

2

Hi,

Thank you for bringing this to our attention and sharing the detailed observations and resources. We appreciate your thorough review regarding ADA compliance, especially in light of the new federal rule for government organizations.

Our team is currently reviewing the concerns you’ve highlighted, including the alt text, form labeling, and contrast issues on the ticket submission form. We understand the importance of accessibility and are committed to ensuring our platform meets necessary standards.

We’ll provide updates directly on the ticket you’ve raised as we continue our assessment and explore possible improvements. Thank you again for your valuable feedback!