I would like to request the addition of an authentication feature in the Tawk.to platform that integrates with the Icelandic digital identity service Auðkenni, using Signicat’s implementation.
This would allow website visitors or customers to authenticate themselves securely using their digital ID before starting a chat or submitting a ticket.
Reference documentation: Get started with the integration of Auðkenni App | Signicat Documentation
Key elements of the request:
- Integration with Auðkenni through Signicat’s API as described in the link above.
- Ability to enable or disable this authentication step per widget or form.
- Option to require authentication before:
- Starting a live chat session
- Submitting a support ticket
- Accessing private or restricted content
- Store verified user identity data (such as national ID, name, date of birth) securely in the Tawk.to dashboard for reference.
- Logging of verified sessions for compliance and auditing.
- Option to pass authenticated identity data into custom fields or tags in Tawk.to for advanced routing or follow-up.
This feature would be particularly useful for government institutions, financial services, healthcare providers, and other regulated industries in Iceland that rely on verified identity.
Thank you for considering this feature request.