Add option to disable chat users to update their name

Community Discussion Feature Requests
1

We use scripts to determine the user name so our agents can identify and assist the customer better.

Giving the customer an option to change their name changes the chat process and add extra steps to the chat process. can we please add an option to disable this

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2

Hi @Chatmaster ,

Thank you for sharing your feedback with us. At this time, it’s not possible to remove the Change Name feature from the menu.

If you have any other questions or need further assistance, please let me know—I’ll be happy to help.