I remember using tawk.to a sometime ago and we could see if a customer that we responded to via Tickets (i.e email) have read the message. It was shown in the same space as the Ticket, at the bottom. Now it seems that feature is no longer available.
Can you reinstate it please?
Currently, we don’t have a feature that allows agents to see whether customers have opened or read their tickets. The information displayed at the bottom of the ticket only shows which agents have viewed it.
We hope this clarifies things. Please feel free to reach out if you have any other questions.