Unfortunately, the platform does not yet have the option to adjust the time for lost chat. the implementation of this feature would be very good because those who create self-service triggers keep receiving lost chat alerts because the customer requesting chat is still browsing the self-service options and in that time we have already received the lost chat message and email with the same information. Thanks to everyone on the talk.to team
Thank you for your request to adjust the time for lost chat on our platform. We understand that it can be inconvenient to receive lost chat alerts while customers are still browsing self-service options.
Currently, we don’t have the option to change the chat session timeout and currently the session will end after 15 minutes of inactivity. However, we appreciate your suggestion and will consider it for future updates.
We value your feedback and are committed to improving the platform’s user experience. Your input helps us make important decisions about our development efforts.
Thank you for bringing this to our attention, and feel free to reach out with any other suggestions or feedback.
Agree, this feature is a must have, we must be able to increase inactivity time to at least 40-60minutes.
some clients are on phone and while they pay us, they disconnect. which causes frustration to us.