When the chat ends, and an automatic email gets sent to a designated email (a mail parser), I’d like to be able to include agent’s name, agent’s email, as well as custom attributes of agent. For example, Agent ID, Agent Territory.
Thank you for your feature request and sorry for the late reply.
Currently, it is not possible to customize the ticket notification emails. We will take your request into consideration for future updates.
Let us know if you have any other feedback or suggestions.