We used several other platforms that automatically included a signature before the WhatsApp message.
This way, the customer can easily identify who is assisting them, similar to customer service via widget.
In the example platforms we used, the message looked similar to this:
agent.name:
Message
[agent.name]:
Message
For example:
Naur:
Hello, how can I help you?
Hi @naur.souto1 ,
Thank you for sharing this valuable insight and for providing a clear example—we truly appreciate it.
We understand how having an automatic agent signature in WhatsApp messages can help create a more personalized and consistent customer experience. This is indeed a helpful feature for identifying who is assisting the customer.
I will forward your suggestion to our development team for review and consideration in future updates.