Agent triggers from website

Could you add a class of triggers that only trigger agents? E.g. if someone has been on a signup page for a certain time let active agents know so they can initiate a chat

Hi @Smadds

Thank you for your suggestion. We appreciate your feedback and understand the importance of providing agents with targeted triggers to enhance proactive engagement with website visitors.

While we don’t currently have a specific feature for triggers that only notify agents, our platform offers customizable triggers that can be tailored to various visitor behaviors, including time spent on specific pages like signup pages.

You can create triggers based on specific conditions, such as time spent on a page, and set them to send automated responses that will automatically engage with visitors. Once the visitor responds, agents can then reach out to the visitor and converse regarding the sign-up page if they have questions. This allows you to proactively engage with potential customers at the right moment, increasing the likelihood of successful interactions. You can find the instructions on how to setup Advanced Triggers here: Help Center | | Advanced Triggers

If you need assistance setting up triggers or have any further questions, please don’t hesitate to reach out. We’re here to help you optimize your live chat experience and meet your business needs.