Permissions for each agent to restrict access to elements of the platform. Toggle-able per agent for live chat, ticketing, knowledge base, etc.
It will help with having better data protection standards, restricting access to user agent accounts for specific features. Some of our agents for example just handle live chat, and some handle just ticketing.
Hi H001,
Thank you for sharing this suggestion. I understand how having more granular, per-agent permissions for areas like live chat, ticketing, and the knowledge base would help improve access control and support stronger data protection practices within your team workflows.
I’ve documented your feedback and the use case you shared regarding agents handling only specific functions. Our team will review this as a potential enhancement for future improvements to the platform.
Best regards,
Janice G