All agents are "invisible" but I'm still getting "missed chats" emails?

[graugart]

I’ve logged out everywhere and set everyone to invisible on all devices. When I visit my website, I get the offline form in the chat window. Nevertheless, some users somehow still are presented with the live agent chat popup and they send me messages that I miss. I logged out all sessions as well.

Is this a bug or am I doing something wrong??

[CARC]

We’ve also been seeing the same for the past day or so.

[LEOHDZ]

I think the issue your are having is the same as this.

Receiving call even though all agents are invisible

Hi @Taylor.efoli, Thanks for reaching out. Due to popular demand, we recently added a toggle that allows you to choose whether you want the widget to go offline when none of your agents are online. This enables businesses to engage their visitors and capture leads around the clock, even if they haven’t set up their AI chatbot yet. If you’d like to disable this feature, go to Admin > Channels > Chat Widget and toggle ‘Widget offline when all Agent(s) offline’ ON. [Screenshot 2024-07-15 at 12…

[auntsally]

This is a nightmare! We have see the same over the last few weeks or when the new update happened.

We have tried everything to switch this feature off, but it keeps happening.

When you have missed a chat - You conveniently get a message saying “Dont miss out on missed chat! Sign up to our AI or paid version” - Hmm…

[graugart]

Crazy to implement such a fundamental feature and TOGGLE IT ON AS DEFAULT?!?!?

[kristaps]

Toggle this ON to modify widget behavior based on Agent status.