Allow Custom Permissions by Section (Reduce Need for Full Admin Access)

Community Discussion User Experience
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1

Currently, access within Tawk.to is limited to broad roles such as Admin and Agent. In many cases, certain features (e.g. AI Assist and other settings) require full Admin access, which grants significantly more permissions than necessary.

It would be extremely valuable to introduce more granular, section-based permission controls. This would allow Admins to grant users access to specific areas of the platform (such as AI Assist, reporting, or settings) without providing full Admin rights.

This would be beneficial by:

  • Improving security and reducing the risk of unintended changes
  • Allowing safer training and onboarding of team members
  • Giving better control over who can access sensitive areas
  • Supporting larger teams with more structured role management
  • Encouraging wider adoption of advanced features without compromising access control

Overall, this would provide a more flexible, scalable, and secure way to manage teams within Tawk.to.

2

Hi @Cheryl.RL ,

Thank you for taking the time to share your detailed insights and suggestions regarding user permissions within tawk.to.

We truly appreciate your feedback on introducing more granular, section-based permission controls. Your points about improving security, enabling safer onboarding, and providing better access management for larger teams are well noted.

I will be sure to pass this along to our team for consideration in future updates. While I’m unable to guarantee if or when this feature will be implemented, we encourage you to keep an eye on our updates page where any new features and improvements will be announced.

If you have any additional suggestions or questions, please feel free to reach out—we’re always happy to hear from you.