Always-visible Close Button for Chat Widget

Community Discussion Feature Requests
1

Hello Tawk.to team,

I’ve noticed that the close button on the chat widget only appears when the user hovers over the chat box.
Some of my clients have found this confusing, as they don’t always realize how to close the chat.

Would it be possible to add an option to keep the close button visible at all times?

Thank you for considering this improvement — it would really help enhance the user experience.

Kind regards,
Marion

2

Hi Marion,

Thank you for reaching out and for sharing your thoughtful feedback — we truly appreciate it.

We understand how keeping the close button visible at all times could enhance the user experience, especially for those who may not notice it on hover. I’ve passed your suggestion along to our team for consideration.

While we can’t guarantee if or when this feature will be implemented, please know that your input is important to us and plays a key role in shaping future improvements to the widget.

Thanks again for your valuable suggestion!