Attention Agent During an Active Chat

Community Discussion Feature Requests
1

Good day,

It will be a great addition if other agents not on chat can be notified of an active chat whisper using @. This is available on the ticket whisper.

Kindly consider this.

2

Hi @Abiodun,

Thank you for your feedback. This feature is in our development plan and will be implemented when prioritized. We appreciate your patience.

3

Still waiting for this

4

Yes, this will be a very useful feature. We have recently started using AI agent and this feature is highly required now.

5

Hi @shubhra ,

Thanks for sharing your feedback! While we can’t provide an ETA at the moment, we’ll keep you posted and let you know once the feature is released.

We appreciate your patience and understanding!