These options would add so much to our experience using the tickets dashboard:
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Please filter out closed tickets. The default view should automatically filter them out. Once the ticket is closed, there is no reason for it to stay on the dashboard among the pending and closed tickets (unless the user wants it).
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Please add an option to filter multiple properties. For example, right now, I can put a filter for “Open” tickets. However, adding a filter for “Open” AND “Pending” tickets is not possible. Here is an example of what we need:
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Please keep the last selected options in tabs. To check my tickets, every time I open the platform, I need to go to the inbox → click on tickets → add a filter for open tickets. This feels so repetitive.
Thank you for your concern.