Blurry Profile Image Despite Proper Specs

Hello,

We are trying to upload a profile picture but it continues to appear blurry despite having the correct specs in place.

I see here there was a post about it but no resolution that came from it. Has there been any updates since to fix this issue?

Thank you!

Hi there, @pcinlibraries

Thank you for reaching out! Can you email us at support@tawk.to with the profile photo that you are trying to add along with where you want to add it so that we can assess if there’s a bug in the system or if there’s a misunderstanding with the specs?

Cheers!