Chat Communication between agents: notifications and customizations

a. Notifications: twinkling bubble when you’ve unread messages
b. Settings: Custom title and background color for each cha
c. No screenshots can be attached on internal chats

Hi vousys,
Thank you for your suggestions. Twinkling bubble for unread messages, customizable chat settings, and the ability to attach screenshots in internal chats are on the radar of our product team. We appreciate your input and will keep these in mind for our future updates.