Client/Customer Portal

Community Discussion Feature Requests
1

The ability for customers to log in with their email address and view and manage all the tickets they have submitted.

  1. Customers could see and manage ALL of their tickets, not only those for the specific vendor they are currently dealing with.

  2. Vendors would be motivated to do better ticket management and follow-up.

  3. This would enhance the value of the Page and Knowledge Base functionality in Tawk.to

  4. This would give Tawk.to a GREAT sales opportunity directly to those Customers because they can clearly see the benefit that Tawk.to is providing to them as Customers, and they would want to pass that on to their customers.

  5. Optionally this could also include Chat transcripts.

The concept of a Customer Portal is a Pro-level feature that is found on most other ticketing systems.

Definitions:

  • Vendors: Us, the direct Tawk.to clients (some paying, some not)
  • Customer: The direct clients of the Vendors (as defined above)
2

Hi AnthonyV,

Thank you for sharing your feedback and suggestions regarding a Customer Portal feature.

We understand how valuable it would be for customers to log in using their email address and access a centralized view of all their submitted tickets — including the ability to manage tickets across multiple vendors, not just a single property or business.

We also appreciate your points about:

  • Improving vendor accountability and follow-up
  • Enhancing the usefulness of the Knowledge Base and Pages features
  • Potentially including chat transcript access
  • Creating additional value and visibility for customers using tawk.to
  • Aligning with customer portal capabilities commonly available in other professional ticketing platforms

This is indeed a powerful concept and we can see how it could provide significant benefits for both businesses and end customers. We’ll make sure your feedback and use case details are forwarded to the appropriate team for consideration in future product improvements.

We truly appreciate you taking the time to share these ideas with us.

Regards,
Janice

3

This could make the support pages a complete destination for the Client. Tickets, Chat History, FAQ, Knowledge Base…

Add to that a shopping cart or offers for paid support…

Just a thought.