My request includes the ability for my support team to close a chat internally if the customer is idle for some time or the matter is resolved, and the customer has not closed the chat window. I have experienced this with other support/chat tools including LiveChat and it works really well.
Entiendo. Me pasa lo mismo. Por más que los cierren me figuran abiertos por un tiempo y es molesto cuando tenes muchos chats entrantes. Estoy seguro que en algun momento los desarrolladores lo harán. Tawk.to apunta a la excelencia y se que están trabajando constantemente. Abrazo Kidz!
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Translation
I understand. The same thing happens to me. Even though they close, they still appear as open for a while, and it’s annoying when you have many incoming chats. I’m sure the developers will address it at some point. Tawk.to aims for excellence, and I know they are constantly working on it. Cheers, Kidz!
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