Combined "Mark as Spam & Close" Action

Community Discussion Feature Requests
1

User Pain Point The current workflow for handling spam is inefficient and requires multiple clicks. Specifically:

  • Marking a ticket as Done triggers an overlay/status change that temporarily hides the Mark as Spam option.
  • Marking a ticket only as Spam leaves it in an “Open” state within the Spam folder, forcing our team to manually review and close it a second time to maintain a clean inbox.

Proposed Solution

Introduce a “Mark as Spam & Done” button (or a single-click macro) within the Inbox view.

Functional Requirements

  • One-Click Execution: Simultaneously move the conversation to the Spam folder and change the status to Closed/Done.
  • Workflow Efficiency: Eliminate the UI lag/overlay interference that currently prevents users from quickly performing both actions in sequence.
  • Spam Folder Management: Ensure that items arriving in the Spam folder are pre-marked as “Done” so they do not require secondary triage.

Expected Benefit

This would significantly reduce manual overhead for support agents and prevent “double-handling” of junk messages, keeping the Spam folder organized without additional clicks.

1 Like
2

Hi @ChrisSpiegl ,

Thank you for taking the time to share this detailed feedback and workflow suggestion. We completely understand how the current process can lead to unnecessary extra steps when handling spam conversations.

We appreciate the clear explanation of the pain points, functional requirements, and expected benefits. I’ll pass this suggestion along to our team for review to see if this can be considered for inclusion in a future update.

Feedback like yours helps us improve the workflow experience for support teams, and we truly appreciate you sharing it with us.