Itâs been over two years since the Messenger integration was introduced, and it remains half-baked. As of May 2025, Facebook Messenger has completely stopped working in tawk.to â we havenât seen a single new message ingested into the portal since then.
Other promised integrations have quietly been ignored, while instead we continue to see updates nobody asked for. Even simple requests like dark mode â a staple of web design for over a decade â have been deferred under the excuse of a âplatform overhaul,â while instead we get half-translated UI elements, questionable design changes, and borderline useless API endpoints shipped with fervor and great frequency.
We pay $130/month for tawk.to, and itâs hard to understand how paying customers can be treated this way. The platformâs value is being eroded by neglected integrations and misplaced priorities.
And please â Iâm not looking for the usual canned forum reply weâve all seen from moderators here (the âHi, thanks for your feedback, no ETA but itâs a top priorityâ script). That line has been recycled for years, and itâs no longer an acceptable substitute for a real answer.
Whatâs needed now is a clear, concrete update on:
Whether Messenger support is officially being maintained,
If/when other promised platform integrations will actually be delivered, and
What the real roadmap is for reliable channel support â beyond cosmetic UI churn.
At this point, itâs difficult to justify continuing to invest in tawk.to without real answers and accountability.
Weâre not aware of any platform-wide issues with Messenger. If your property stopped receiving messages back in May, did you submit a support ticket? If so, please send me the support ticket number privately, and Iâll assist you further with this case.
To directly address your points:
Messenger is maintained. Plenty of accounts actively use it.
Channel integrations are progressing. We quietly shipped SMS last week. WhatsApp is next, with many other channels coming soon after.
Roadmap: Messenger done. â SMS done. â WhatsApp In progress⊠â additional channels next, based on popularity among our users.
Iâm not sure what you mean by âcosmetic UI churnâ in this context, but your broader feedback on priorities is noted and will be passed on. To reiterate, channel integrations remain a top priority for us.
We appreciate your patience while the team is diligently working behind the scenes.
If youâd like to discuss your Messenger support case further, feel free to DM me or email kristaps@tawk.to.
Thank you for following up. At this time, WhatsApp integration is not yet available in tawk.to. While we canât provide a specific timeline or ETA at this stage, please know that this feature is one of our top priorities. Weâre actively working towards it, and weâre confident it will be implemented in the near future.
Once released, it will be announced on our updates page and through release notes.
However, I noticed that in this new update the part about adding or editing new articles in the knowledge base is bugged. If you could take a look at it.
And once again, congratulations on the integration weâve been waiting for.
Hi @LEOHDZ, thanks for your feedback, please contact our support team at support@tawk.to to help you troubleshoot this issue. If you could provide a recording using jam.dev with the exact steps to reproduce this, that would be much appreciated.
The current implementation of WhatsApp and Facebook Messenger is extremely poor. I cannot add a phone number because the system claims it is already being used on another property, which is not the case. Visual alerts and notifications are virtually nonexistent, so there is no way to know when an incoming message arrives unless someone is monitoring the dashboard 24/7. Additionally, there is no way to view WhatsApp messages in the mobile app. As it stands, the integration is essentially useless. Visitors who send messages via WhatsApp expect an immediate response, which we cannot provide because we are not notified when new messages are received.
Could you please DM me the phone number youâre trying to add so our team can investigate and release the number in case itâs stuck in a deleted property?
Both WhatsApp and Facebook Messenger are fully functional for receiving and replying to messages through the tawk.to inbox. That said, I agree that the notification experience isnât where it needs to be.
What weâre actively working on:
Sound and desktop notifications for incoming messages on all third-party channels
WhatsApp Inbox included in the mobile apps
We appreciate your patience while we get them rolled out.
I donât mean to sound overly judgmental, but honestly, the Tawk.to integration with WhatsApp does not feel reliable. Messages often arrive with delays, and the mobile app notifications are inconsistentâsometimes they come through, sometimes they donât. Weâve also noticed that some conversations cannot be deleted from the trash folder. Overall, we donât feel the platform is ready to be used reliably for our customer service operations.
Sorry to hear that â shouldnât be happening. Have you already contacted our support team regarding this, and do you have a ticket # I could reference for a follow up? Please feel free to reach out to me directly at kristaps@tawk.to, and Iâll do my best to help.
The WhatsApp integration has thousands of users. If there was a platform-wide issue, weâd certainly be aware of it.
Mobile app notifications are inconsistentâsometimes they come through, sometimes they donât
Could you please shoot me a quick email to specify which notifications this applies to, and which platform are you using â Android or iOS?
Weâve also noticed that some conversations cannot be deleted from the trash folder
It seems that everything has now been resolved regarding delayed notifications and the other issues I was having. I appreciate the attention.
Just one thing, If the welcome message is enabled in the WhatsApp Business app under Tools > Welcome Message and Away Message, the notification for the userâs first message does not reach Tawk.to until the user sends another message.
For example, if a visitor sends a first message, I have a welcome message configured that says, âHello, welcome to our site. We will assist you shortly.â On several occasions, when Iâm not right in front of the computer, I miss these messages because I donât receive any notification on the mobile app until the user sends another message or types again.
I know this issue could be fixed with AI Assit as a workaround but I do not want to use AI Assist.
Whatsapp Business app auto responders should trigger incoming message notification on mobile and desktop I think this could be fixed if triggers on tawk.to could be supported on whatsapp.
done. â SMS 
In progress⊠â additional channels next, based on popularity among our users.
