Thanks @Clerison, glad you like it! Could you please provide a jam.dev recording of the KB issues you’d like to report so we can troubleshoot?
We have already fixed quite a few, so please make sure that you are on the latest version by clearing your browser cache and doing a hard refresh.
For example, I can’t add more images, code, videos, etc. It’s only letting me add paragraphs of text.
Let’s keep this thread on topic – omni-channel integrations in the tawk.to Inbox.
Which channels would you like us to add next? 
Comment below!
The current implementation of WhatsApp and Facebook Messenger is extremely poor. I cannot add a phone number because the system claims it is already being used on another property, which is not the case. Visual alerts and notifications are virtually nonexistent, so there is no way to know when an incoming message arrives unless someone is monitoring the dashboard 24/7. Additionally, there is no way to view WhatsApp messages in the mobile app. As it stands, the integration is essentially useless. Visitors who send messages via WhatsApp expect an immediate response, which we cannot provide because we are not notified when new messages are received.
Hi @LEOHDZ, thanks for sharing feedback.
Could you please DM me the phone number you’re trying to add so our team can investigate and release the number in case it’s stuck in a deleted property?
Both WhatsApp and Facebook Messenger are fully functional for receiving and replying to messages through the tawk.to inbox. That said, I agree that the notification experience isn’t where it needs to be.
What we’re actively working on:
We appreciate your patience while we get them rolled out.
Telegram is now live! 
I don’t mean to sound overly judgmental, but honestly, the Tawk.to integration with WhatsApp does not feel reliable. Messages often arrive with delays, and the mobile app notifications are inconsistent—sometimes they come through, sometimes they don’t. We’ve also noticed that some conversations cannot be deleted from the trash folder. Overall, we don’t feel the platform is ready to be used reliably for our customer service operations.
Hi @LEOHDZ,
Thanks for your feedback. Let’s unpack this:
Messages often arrive with delays
Sorry to hear that – shouldn’t be happening. Have you already contacted our support team regarding this, and do you have a ticket # I could reference for a follow up? Please feel free to reach out to me directly at kristaps@tawk.to, and I’ll do my best to help.
The WhatsApp integration has thousands of users. If there was a platform-wide issue, we’d certainly be aware of it.
Mobile app notifications are inconsistent—sometimes they come through, sometimes they don’t
Could you please shoot me a quick email to specify which notifications this applies to, and which platform are you using – Android or iOS?
We’ve also noticed that some conversations cannot be deleted from the trash folder
This bug was solved here.
Looking forward to your email.
It seems that everything has now been resolved regarding delayed notifications and the other issues I was having. I appreciate the attention.
Just one thing, If the welcome message is enabled in the WhatsApp Business app under Tools > Welcome Message and Away Message, the notification for the user’s first message does not reach Tawk.to until the user sends another message.
For example, if a visitor sends a first message, I have a welcome message configured that says, “Hello, welcome to our site. We will assist you shortly.” On several occasions, when I’m not right in front of the computer, I miss these messages because I don’t receive any notification on the mobile app until the user sends another message or types again.
I know this issue could be fixed with AI Assit as a workaround but I do not want to use AI Assist.
Whatsapp Business app auto responders should trigger incoming message notification on mobile and desktop I think this could be fixed if triggers on tawk.to could be supported on whatsapp.
