Currently, the text displayed on the chat widget (e.g., “Chat” or “Message”) can be customized for the desktop version but not for the mobile version. This limitation prevents users from fully tailoring the chat experience across different devices. As mobile usage continues to grow, the ability to customize the widget’s text on mobile devices is increasingly important for maintaining a consistent brand and user experience.
Proposed Solution: Introduce a feature that allows users to customize the text that appears on the chat widget specifically for mobile devices, similar to the existing customization options available for the desktop widget. This could be implemented as an additional option in the “Widget Content” section within the Chat Widget settings.