My staff use PC’s with no speakers attached so need a visual indication for incoming chats.
Desktop client icon does not flash currently. Other chat systems we have used such as Formilla and PureChat desktop clients DO flash.
The browser tab can indicate incoming chats visually so please make the desktop client do it, otherwise whats the point in the desktop client app?
Hi FraserB,
On our desktop client, the Page Title will change to display that there is a new message:
I understand that this could be made more visible and we will take your feedback into consideration for future updates.
Let me know if you have any other feedback or suggestions.